Refund & Cancellation Policy
Last updated: 10/16/2026
This Refund & Cancellation Policy applies to all purchases made on emailbot.approfits.com ("EmailBot KH", "we", "us"), including payments made by ABA PayWay (card, ABA Pay) and KHQR.
1. What We Sell
EmailBot KH is a software-as-a-service (SaaS) email marketing and automation platform. We sell monthly subscription plans and, where offered, prepaid email-credit packages. No physical goods are shipped. Service is delivered digitally and activated immediately after a successful payment.
2. Pricing & Currency
- Plans are displayed on our Pricing page: Free ($0/mo), Pro ($15/mo), Business ($39/mo), and Enterprise (custom quote).
- Prices are quoted in US Dollars (USD). KHQR and ABA PayWay transactions may be settled in USD or KHR at the exchange rate applied by the acquiring bank at the time of payment.
- All prices are final at checkout; the amount charged is always computed server-side and shown before you confirm the payment.
- Applicable taxes or bank charges, if any, are shown at checkout.
3. Delivery of Service
Once payment is confirmed by ABA PayWay/KHQR, the subscription or credit package is activated on your account automatically, normally within a few seconds and no later than 24 hours. A receipt is emailed to the address on your account and is also available under Billing → Receipts in the app.
4. Cancellation
- You may cancel a subscription at any time from Billing → Subscription → Cancel.
- Cancellation stops future renewals. Your paid features remain active until the end of the current billing period.
- We do not automatically prorate or refund the unused portion of a period that has already started, except as described in Section 5.
5. Refund Eligibility
We issue refunds in the following cases:
- 7-day satisfaction window (first purchase): If you are a first-time paying customer and request a refund within 7 calendar days of your first payment, we refund 100% of that payment, provided that no more than 10% of the plan's monthly email credits have been used.
- Duplicate or accidental charge: Full refund of the duplicate amount.
- Failed delivery of service: If the paid plan or credits were not activated and we cannot resolve the issue, we refund the payment in full.
- Verified unauthorized transaction: Full refund after verification with the issuing bank and ABA PayWay.
- Prolonged outage: If the Service is unavailable for more than 72 consecutive hours due to a fault on our side, we issue a pro-rata credit or refund for the affected period on request.
6. Non-Refundable Situations
- Email credits already consumed (emails already generated or sent).
- Requests made more than 7 days after payment, outside the cases listed in Section 5.
- Accounts suspended or terminated for breach of our Terms of Service, including sending spam or unlawful content.
- Custom Enterprise engagements and professional-services work already delivered, unless the signed agreement states otherwise.
7. How to Request a Refund
- Open Billing → Refunds → Request refund in the app, or email billing@approfits.com.
- Include your account email, transaction/receipt number, payment date, amount, and the reason for the request.
- We acknowledge every request within 2 business days and decide within 7 business days.
- You can follow the status of an open request at any time in Billing → Refunds.
8. Refund Processing & Timeline
- Approved refunds are returned to the original payment method only — the same ABA account, KHQR wallet, or card used for the purchase. We do not refund to a different account.
- We submit the refund to ABA PayWay within 3 business days of approval.
- The bank normally credits the payer within 7–14 business days; timing depends on ABA Bank and, for cards, the issuing bank.
- Refunds are issued in the original transaction currency. Where a currency conversion took place, the amount received may differ slightly due to exchange-rate movement — this difference is set by the bank and is not controlled by us.
- Partial refunds may be applied where part of the service or credits has been consumed.
9. Chargebacks & Disputes
Please contact us before filing a chargeback — most issues are resolved faster directly. If a dispute is raised with ABA Bank or your card issuer, we will cooperate fully and provide transaction logs, receipts, and delivery records. Accounts with an unresolved chargeback may be suspended until the dispute is closed.
10. Payment Security
Payments are processed by ABA Bank (ABA PayWay) and the KHQR network. EmailBot KH does not collect, process, or store full card numbers, CVV codes, or bank credentials on its own systems. All payment pages are served over TLS, and callbacks from ABA PayWay are verified by signature before any credit is granted.
11. Contact